Sorry you're having trouble with it.
I changed this topic's tag from discussion to support. It's possible but uncertain whether someone knowledgeable will reply (I'm not knowledgeable:I didn't know there was an app, I only use a browser).
There is another web site, meta.stackexchange.com (this site,
meta.buddhism.stackexchange.com, is mostly for questions about the content of
buddhism.stackexchange.com, and questions about the StackExchange software which we can answer ... whereas
meta.stackexchange.com is for problem reports about the StackExchange software, and issues that aren't specific to any single site).
In summary you might find an answer if you read or post a question on
You didn't mention what kind of app you're using but Posts containing 'app' there show that site has topics with android-app and ios-app tags.
I'd search on meta to see if there's an existing post that's like the problem you're reporting using a search like https://meta.stackexchange.com/search?q=%5Bios-app%5D+tag however I don't quite know what I'm looking for.
For example your problem might be similar to this one or perhaps there are others like that.